Report Breakage

Paving UK Sample Service

You can order paving samples online, directly from the product page by clicking “Order Sample”. Samples are available across our paving and block paving range and cost £3 each (inc. VAT).

If you need help choosing, call our expert team on
01782 355170.

We're sorry to hear some items arrived damaged. Please complete the form below and we'll resolve this as quickly as possible.

What you'll need:

Your order number
Photos showing the damage (wide shots of packaging/pallet and close-ups of damaged items)
Count of broken pieces

Please report breakages within 6 months of delivery.

Your Details

Full Name *

Email Address *

Phone Number

Order Information

Order Number *

Web orders: Find your order number in your order confirmation email (e.g. #11050)
Phone/Trade orders: Find your order number on your invoice (shown as "Order Number")

Email Used for Order *

Enter the email address associated with your order. For phone/trade orders, this is the email you provided when placing the order.

Breakage Details

Number of Broken Items *

Which products are damaged? *

Description of Damage *

Photos & Videos

Please upload clear photos or videos showing:

Wide shots: Overall view of pallet/packaging showing damage
Close-ups: Detailed shots of damaged edges/surfaces
Individual items: Please upload an image of EACH broken slab or tile

Minimum 2 photos/videos required

📷

Tap to upload photos or videos

Photos up to 10MB, videos up to 50MB

📷 Add Photos 🎥 Add Videos

I confirm that the information provided is accurate and the photos show the actual damage received.

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