RETURNS & EXCHANGES POLICY

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If the product arrives damaged, the customer (you) needs to provide photographs of all the damages within 24 hours of receiving the goods to sales@pavinguk.co.uk.

If the slabs are damaged upon delivery, Paving UK asks that the customer accepts and signs the delivery as damaged on delivery. The customer must notify us immediately if this is the case to arrange a refund or exchange.

Paving UK recommends that the customer opens the package by only removing the top layer of polythene to reveal the slabs inside. From here a thorough inspection of the slabs can be performed and a count of the exact number of damaged slabs and photos can be taken. Paving UK requests that photographs are to be sent directly to our office via: sales@pavinguk.co.uk. Please include the customer’s name (your name) and address for reference.

Stock cannot be returned and refunded for over-orders as Paving UK consider the customer to have ordered the correct amount. Paving UK do not accept returns where there is excess stone, disposal of any items is the purchaser’s responsibility.

Paving UK requires that the damaged, unused slabs to be returned to us prior to us processing a refund or exchange for replacements. It is the customer’s responsibility to return the slabs.

Only full packs can be exchanged; the customer may lose the right for an exchange if laying of the product has already started. The customer must notify Paving UK of damages before laying the product. Any damages or unusable paving products are the customers responsibility to exchange; and any cost to return or redeliver lies with the customer.

Refund and replacement requests are only considered within 30 days of your delivery date.